Road accident
Look after people first. Never agree a cash settlement while shaken or injured.
- 1
Get out of traffic and check for injuries
Call 118 for an ambulance or 110 for police if anyone is hurt.
- 2
Photograph the scene before anything moves
Both vehicles, plates, damage, the road and any rental agreement.
- 3
Get checked even if you feel fine
Head injuries and road rash both get worse quietly. Keep every medical document for your insurer.
- 4
Call your insurer and the rental owner
Tell them the same day. Do not hand over your passport as a deposit or guarantee to anyone.
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Requirements change — Visio can check the current rule for your case.Last verified 17 Aug 2026.